![]() If many pages have been scanned since roller cleaning, clean the rollers. When the scanner is operated with Windows and if “?”, “!”, or “x” icons appear for the scanner in Device Manager, delete the scanner in Device Manager and reinstall the scanner driver.ĭocuments feed askew (scanned images are slanted).Īlign the document guides to fit the documents as closely as possible, and load the documents so that they feed straightly.Įnable (or ) in the scanner driver settings. In this case, scanning from applications on the computer is disabled. When the Auto Start switch on the scanner is set to ON, you can only scan with the built-in application, CaptureOnTouch Lite. The scanner cannot be guaranteed to work with all available USB cables. The scanner cannot be guaranteed to work with all USB interfaces.Ĭonfirm that the supplied USB cable is used to connect the scanner to the computer. The computer’s USB interface may not support the scanner. See the previous "Problem 1" if the scanner does not turn on. If the scanner is connected to the computer via a USB hub, try removing the hub and connecting directly to the computer.Ĭonfirm that the scanner is properly connected to the computer with a USB cable.Ĭonfirm that the scanner is turned on. When you open the feed tray, the scanner turns ON automatically. The scanner remains OFF while the feed tray is closed. ![]() ![]() This section provides recommended solutions to common problems. ![]()
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